We build the order portal that ends phone, text, email, and fax chaos.
A custom order portal for wholesale food and produce businesses in Australia. No more retyping the same order twice.
Orders come in four different ways. All of them get retyped by hand.
- Text2 boxes romas, 1 lettuce, the usual salad mix
- PhoneVoicemail 0:42. Can I add a tray of eggs to today's order
- EmailRe: this week's delivery, order attached again
- FaxIncoming fax, 1 page, handwritten
- Textcan u add 3 cucumbers to my order? cheers
We call it Vance Portal.
The screen your team opens every morning, and the one your customers can use to skip the call entirely.
A real look inside the build, with sample data. Click through the menu or open an order.
Nothing lives in one person's head. Anyone on the team can see where an order stands.
No one stops what they're doing to relay a call. Phone, text, email, and fax land in the same place.
Your customer stops wondering if it landed. They hear back the moment it comes in.
Your customer can skip the call entirely and place the order themselves.
That's the same screen your team would actually run.
Once the portal is trusted, we add capability one piece at a time.
Custom pricing
Each client's own pricing, applied the moment they order, not worked out by hand.
Invoicing
Invoices built straight from the order that came in, not typed up after it.
Debt collection
Overdue accounts get followed up on their own, so it's nobody's job to remember.
Account holds
Accounts past due get put on hold, no more orders going out until the balance is sorted.
Remittance matching
Payments matched to the invoices they're for, so Friday stops being a guessing game.
Works alongside what you already run. Nothing gets replaced.
Cin7 · Xero · MYOB
How we work.
We audit before we build. No two operators need the same mix, so the audit decides yours.
Audit
One real conversation, twenty minutes. We map where your orders break down, and you keep that map either way.
Proposal
Two or three real options within 48 hours, built around what we actually found. In writing, with a timeline.
Build
We build it with you, so your own team can explain it without us in the room.
Prove it
Once you trust it is working, we come back and find the next thing worth fixing.
Then we come back and find the next thing.
Then we come back and find the next thing.
“Repetitive, rule-based work was never a human's job. It just became one because there was no other option. There is now.”
Four different places to check, sorted out by hand every time. The portal is closing that gap, order by order, so the team spends less of the week untangling paper and more of it on customers.
Meet the founders.
The person you meet on the audit builds your portal and answers when you call. No account managers, no ticket queue, no software you buy and figure out on your own.
Every build starts with an audit. Yours would too.
Digital Accelerator
Everything above is built for a wholesaler ready to bring every order into one place. Not there yet? An outdated website, or no website at all, makes a customer hesitate before they ever pick up the phone. The Digital Accelerator fixes that first, wholesaler or not.
Past builds, not a portal client list
No website yet, or one that no longer represents the business you have built?
See how we do it→If you get orders a week, and typing one in takes minutes, that's
Spent typing orders that already arrived once. That is time that could be going into serving more customers, not typing. Your numbers, not ours. Nothing is saved or sent anywhere.
That time is going somewhere every week, whether you plan for it or not.
The questions we get asked first.
What does it cost?
No packages, no price list. The audit works out what your business actually needs, then you get a written proposal within 48 hours with real options. Nothing is quoted before we understand how you run.
Do we have to replace Cin7, Xero, or MYOB?
No. Vance Portal is built to work alongside what you already run, not instead of it. Nothing gets thrown out.
What if my customers keep ordering by phone or fax?
They can, and many will. Every channel keeps working. The portal is what catches all of them in one place, so nobody has to retype anything.
How long does it take to build?
It depends on what the audit finds, every business is running something different underneath. You will have a written timeline in the proposal before anything starts, and the same two people with you through the whole build.
Who do we actually deal with?
Renzo and Inigo. The person you meet on the audit is the person who builds it and the person who answers when you call. No account managers, no ticket queue.
What happens after it launches?
A named person stays reachable, in plain language, and never disappears. Your own team can explain what we built without us in the room.
Ready to see where yours breaks down?
Call Renzo or Inigo directly.